Manufacturers like Toyota and others have mastered lean manufacturing and its value is well documented. For many years the service industry was a peripheral observer of lean philosophies and methodologies. Now, mature and intensely competitive industries facing global competition, shrinking margins and constantly changing customer expectations, these dynamics are powering many service organizations’ drive toward lean service, lean thinking and the need for lean practitioners.
Services touch the lives of every person in this country every day and at every organization’s core is the activity of service operations. Lean service is an extension of lean principles pioneered by the Toyota Production System (TPS) with a focus on waste elimination, continuous flow, and customer demand. This boot camp introduces participants to the Lean Management System and lean thinking. A lean organization understands customer value eliminates wastes and focuses its key processes to continuously increase it. Part One begins with a discussion on waste as one of the deviations from the optimal allocation and utilization of resources. Next we examine visual management, its power and the distinctive characteristics of visual management. The first half of the boot camp concludes with a discussion on standardization. Frequently written about and promoted, but how do you standardize a process? Why does standardization work?
In the afternoon, we will look common mental models. In this section we will examine conventional mental models in business—the lenses through which many business decisions are made. This will be followed Dr. Paul Ranky, who will present, “Some Critically Important Lean Six-Sigma (LSS) Quality Methods, Tools and Use Cases with a Service System Focus.” This interactive presentation focuses on the basic principles of LSS service system analysis and design with the aim of reducing waste and cost, improving customer satisfaction and throughput, and ultimately achieving zero defects. Participants face a real-world challenge in terms of understanding professional process modeling, customer requirements analysis, process failure risk analysis, and other LSS methods and tools with service system quality improvement use cases.
The boot camp will conclude with participants leading a shared learning exercise using the teach-back method.
This one-day boot camp is organized to build understanding of lean basics and create a practical reference guide that will be useful on a day-to-day basis for those looking to introduce lean strategies at their workplace or those considering lean certification. It will include real challenges and it will deliver immediate benefits to its participants. Lean it Today and Use it Tomorrow, is for managers, practitioners, quality managers, entrepreneurs and senior managers. This boot camp is for problem solvers on all levels.
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